Tomioka Racing Warranty Policy
Limited Warranty
Tomioka Racing (TR) guarantees its products to be free from defects in material and workmanship for the original retail purchaser. The warranty period is one (1) year from the date of the original purchase unless otherwise noted. Specific warranty periods for certain products include:
- Lightweight Batteries: Two (2) years.
- Transmission Parts: Ninety (90) days.
This warranty applies only to products purchased directly from Tomioka Racing or an authorized dealer. Proof of purchase is required to process any warranty claim.
Return Policy
Products may be returned within 15 days from the date of delivery. Returns not due to Tomioka Racing's mistake will incur a 25% restocking fee. All returned items must be in new and unused condition, and shipping fees are non-refundable.
Warranty Exclusions
This warranty does not cover any product or component in the following situations:
- The product has been used for competition or racing.
- Misuse, abuse, improper maintenance, or neglect of the product.
- Repairs attempted or performed by unauthorized individuals or facilities.
- Damage caused by normal wear and tear or the product being a consumable.
- Alterations or modifications made to the product.
- The product has been involved in an accident.
- Use of the product contrary to Tomioka Racing’s installation and usage guidelines.
Warranty Limitations
The warranty is limited to the repair or replacement of the defective product or part, at Tomioka Racing’s discretion. This coverage does not extend to:
- Removal or reinstallation costs.
- Any other vehicle components, systems, or consequential damages resulting from product failure.
- Claims for a full system or kit when only a part or component is defective.
Tomioka Racing DISCLAIMS ANY AND ALL LIABILITY FOR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE. Under no circumstances shall Tomioka Racing be liable for any incidental, indirect, specific, or consequential damages arising from the purchaser’s use of the product.
How to File a Warranty Claim
To ensure a seamless claim process, follow these steps:
-
Identify the Issue: Work with the Authorized Tomioka Racing Dealer to determine if the issue is caused by:
- Installation error
- Misapplication
- Modification
- Abuse or accident
-
Obtain a Return Merchandise Authorization (RMA) Number:
- Contact the Authorized Dealer or Tomioka Racing directly to receive an RMA number.
- Shipping charges for returns are the customer’s responsibility.
- Products returned not due to Tomioka Racing’s mistake will incur a 25% restocking fee.
- Clearly mark the RMA number on the package. Packages without a visible RMA number will be returned to the sender.
-
Prepare Documentation: Include the following with your returned item:
- A copy of the original invoice.
- Detailed description of the problem.
- List of all modifications made to the vehicle.
- Product part number.
- Date of purchase and purchase price.
- Customer name, return address, and daytime contact information.
- Ship the Product: Package the product securely using the original or equivalent packaging to prevent damage during transit. Tomioka Racing is not responsible for products returned without a clearly marked RMA number or return address.
Claim Review Process
Allow 6-8 weeks for inspection and determination of the warranty claim. If the product is deemed defective, Tomioka Racing will repair or replace it at no charge. For claims that do not qualify, the customer will be informed, and repair/replacement options may be offered at their expense.
Additional Notes
Products damaged during transit must be addressed with the carrier. Retain all original packaging to file claims with the carrier if necessary.
For questions about this warranty policy or to initiate a claim, contact us at support@tomiokaracing.com or call (302) 409-0668. Your satisfaction is our priority, and we are here to support you at every step of the way.